CUSTOMER SERVICE

SUPERSTAR

SESSION HIGHLIGHTS

Since customer service and the success of a business are co-dependent, businesses are now focusing more on delivering excellent service to their customers. Customer service is the way a business is able to serve a customer, which indirectly reflects your brand's values.
Having a group of customers that are happy and satisfied with your products is like having a top rating for your business.No matter how great your product is or how talented your staff is, one of the things that customers are most likely to remember is the direct interaction they have with your company.

SESSION FOCUS

  • Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising

  • Learn the best customer service practices in your industry 

  • Develop a customer-centric service strategy

  • Understanding contact centers and identifying communication methods in contact centers

  • Practice how to manage irate/disappointed customers

  • Facebook - Black Circle